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Most Common FAQ's
QUICK SEARCH | GENERAL TOPICS
What is Souq.com?
Do you have a Physical Store?
I have forgotten my account password. What can I do?
How do I buy items online?
I need to make some changes, can I edit the details of my account and/or change address, name and password?
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QUICK SEARCH | BUYING ON SOUQ
I made my first purchase and received a confirmation SMS/Email. What should I do?
Okay, it’s been 3 to 7 days and I haven’t received my Order yet! where is it?
I am still worried! What if my item gets lost?
Come on now, it been over 10 business days now, what’s going on?
If I buy something from the marketplace will my problems with individual sellers be treated differently from buying with the main retailers?
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QUICK SEARCH | SELLING ON SOUQ
I just sold an item on Souq.com and received a notification. What should I do?
I am a seller and I want to set up a store on Souq.com
Why do I get calls from Souq.com to confirm my orders?
Does Souq call sellers and why?
Why does Souq keep my money for three (3)days or longer before releasing the amount once the sale has been done?
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Frequently Asked Questions in English
Frequently Asked Questions in Arabic