Absolutely not. As a Souq.com Shopper any issues you may face will be handled in exactly the same manner, with full and unconditional support which is your right as a valued and respected customer. All our sellers have to adhere to the same high standards of service and authenticity of their advertised merchandise. Basically you receive what you have bought according to the advertised item.

 

As always, our Customer Service Team is there to help with any issue or problem faced, and we aim to get any complaint or concern you may have resolved as quickly as possible, and to your satisfaction. Our Customer Services Team are also there to hear from you regardless and we encourage feedback and love to listen and grow our services with your input; remember we can only improve if you provide us with feedback on the service levels you have received. We are there for you, and you can call us or drop us your comments through a host of channels available via the Contact Us page.