Yes you can. We want to offer you, our valued customers, peace of mind of shopping with us and also we fully understand that sometimes you might change your mind on a bought item,

 

If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement.

 

If you wish to return the item after receiving it, you have up to three (3) days to do so, so long as the item is in the same condition as received and with the original packaging intact.

 

For Souq Fashion items you have a little longer to return an item up to fourteen (14) days so long as it is in the same condition received and with the original packaging intact.

 

In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.