We don’t often have to call our experienced Souq sellers, however, when they are new to the community we like to ensure that they are finding their way. After a few initial sales they generally become more accustomed to confirming orders made by buyers through managing their own seller page. However at times Souq needs to contact sellers for a variety of reasons chief of which if there is a delay in sellers confirming orders after they have been initially notified.
Souq encourages and in fact stresses upon sellers the need to remain highly active in managing their stores and orders so that buyers can receive their items promptly and the sellers make more sales and receive their money faster. Sellers are also our customers, and helping to ensure that their business has a good space in which to operate is important to Souq.com.