This is to arrange a pick-up time for an item sold if you are a seller or to arrange a delivery time if you are a buyer. Please respond to all such calls in a timely manner so as not to cause a delay in your order. 

Also please make sure you are available at the agreed time and location confirmed with the courier company to arrange either pick-up or receipt of your order. 

In case you miss the call from a courier company to schedule the pick up or delivery of your item you can contact them directly to schedule your delivery using your AirWay Bill reference number. You will find this reference in your account. 

Our Courier Company details are as follows: 

Aramex Customer Service: 600 544 000

URL: Aramex

Qexpress Customer Service: +971 4 409 0555

URL Qexpress