Our Return Policy is simple, convenient and hassle-free. While we would like you to keep and enjoy the item you’ve bought on Souq.com, we equally want you to have the peace of mind knowing that an item bought can be easily returned within certain time-frames and conditions. After all, keeping our Customers happy is the whole point of Souq.com and we’d love to hear from you at any time regarding any of your purchases made.
Simply,if you wish to return an item for any reason or if you’ve had a change of mind, you could do so for all items bought on our website within Three (3) Days of the date of purchase, so long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received.
Additionally, for any Souq Fashion purchase(s) you get an even extended Return Policy up to Fourteen (14) Days from the date of purchase, so long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received.
Any exceptions to our Returns Policy?
Only for Clearance Items clearly marked as such and displaying a No-Return Policy or when the offer note states so specifically.
Conveniently, we will arrange the return for you. You could contact our Customer Services Team 7-Days a week, 365-Days a year, to arrange a courier pick-up for your item and a quick Return. To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item. To do so, please visit our CONTACT US page on our website for the different methods you could contact our Customer Services team.
Just remember– Check your item(s) as soon as you receive it in order to ensure your full satisfaction with your purchase(s) so that you could take advantage of our Simple, No-questions asked Return policy within the conditional time-frames for returning an item (see above).
Hassle-free and Peace of Mind go hand in hand, this is why we also offer you certain guarantees to ensure your happiness and satisfaction:
- Any item bought on Souq.com has a one year guarantee except in cases where it is specifically mentioned otherwise where the condition of sale is different. Some items might have a shorter guarantee period or at times a longer one, depending on the offer note. Always read carefully the offer note.
- If an item received is not the same one ordered, doesn’t work or function as advertised, is missing any component or accessory, faulty, damaged or not in the advertised condition, you have the right to return it and we will arrange for it.
- As Souq.com is a platform which includes many sellers in our Marketplace, certain conditions for return might be applicable according to the offer note for each item. However all sellers on our site are held accountable for offering the same High Service Standards and Merchandize quality. We take complaints on individual sellers seriously and we will work with you and the seller to ensure full satisfactory outcome. This is our commitment to you as our valued customers.
- You have the Right to Rate sellers on our site at any time and against any purchase(s). Exercise your right and we will take appropriate action as well. You have the options of filing a complaint, rating the seller positively or negatively and of course contacting our Customer Services Team at anytime.
- Your Right to Return starts only from the day you take delivery-of (receive) the item(s) and sign-off on the Courier Company’s delivery note and can be used through-out the time-frames mentioned above, which are - Three (3) Days for all items except Souq Fashion Merchandize which has a Fourteen (14) Days return policy.
- Refunds on your purchase are done seamlessly once a Return is requested. However it might take a few days to be credited back to you, whether on your Electronic Payment Card or Cash.
- Finally and to give you the ultimate Peace of Mind, should you still be unsatisfied with a purchase after the conditional time-frames for Returns has elapsed, you could still contact us to discuss your concerns and we will attempt to help out in every way we can. Any returns beyond the time-frames of our No-Questions Asked policy mentioned above might be subject to a 30% deduction from the total price of purchase and Souq.com reserves the right to only refund 70% of the amount.
There you go, as simple as it gets, offering the ultimate Shopping experience, peace of mind, and hassle-free Customer Service to complement the best available deals and merchandize to be had.