QUICK SEARCH | BUYING ON SOUQ

I made my first purchase and received a confirmation SMS/Email. What should I do?
Congratulations on your first purchase with Souq.com. Unless prompted, you need not respond unless called by the Customer Service Team or asked to specifica...
Sat, 5 Jul, 2014 at 1:05 PM
Okay, it’s been 3 to 7 days and I haven’t received my Order yet! where is it?
3 to 7 business days is the usual time frame for receiving an item bought on Souq.com unfortunately however, delays might occur for a variety of reasons, ...
Sat, 3 Jan, 2015 at 1:49 PM
I am still worried! What if my item gets lost?
There’s no need to worry. An item is only considered delivered when we have your signature on the delivery note and the item is in your hands. For whateve...
Sun, 21 Sep, 2014 at 6:05 PM
Come on now, it been over 10 business days now, what’s going on?
Again, while we’re sorry you've been left waiting for so long, there could be any number of reasons, some of which were listed above – and we apologi...
Sun, 8 Mar, 2015 at 4:31 PM
If I buy something from the marketplace will my problems with individual sellers be treated differently from buying with the main retailers?
Absolutely not. As a Souq.com Shopper any issues you may face will be handled in exactly the same manner, with full and unconditional support which is you...
Mon, 23 Jun, 2014 at 3:39 PM
Okay, this isn’t what I bought?
Never fear, we will help you in correcting that should this be the case. Also as a Souq.com shopper you have the right to return an item within three (3) ...
Tue, 16 Sep, 2014 at 3:17 PM
Okay, but what if I decide after three (3) days I don’t want the item, if it was a store, I have up to 30 days, what happens then?
Yes you can - if your item is faulty or not in working condition due to a product defect or not functioning as it is supposed to - then you can still retu...
Fri, 2 Jan, 2015 at 2:40 PM
I still want the item despite the fault, what happens then?
We can arrange a replacement or even at times an item might be repaired or fixed.   To do so please contact our Customer Service Team through the C...
Fri, 27 Jun, 2014 at 6:52 PM
I’ve changed my mind; can I return what I’ve bought?
Yes you can. We want to offer you, our valued customers, peace of mind of shopping with us and also we fully understand that sometimes you might change yo...
Mon, 13 Oct, 2014 at 6:14 PM
But what if I want to return an item after three (3) days?
If you have filed a complaint within three (3) days then a return is possible after this period. You can either file a complaint or Contact Us through the...
Fri, 25 Jul, 2014 at 11:20 PM