What is Souq.com?
We are proud to say Souq.com is the leading eCommerce site in the Middle East and North Africa region (MENA) and offers a host of options for buyers and s...
Wed, 24 Sep, 2014 at 12:21 PM
Do you have a Physical Store?
Souq.com is an online eCommerce site – this allows us to offer you the best value for money, as we don’t have to maintain physical store premises.
Sun, 12 Oct, 2014 at 10:31 AM
I have forgotten my account password. What can I do?
That’s not a problem; there are also two ways to reset your password:   1. Users can click “Forgot Password” on souq.com login page and enter the re...
Sun, 12 Oct, 2014 at 5:39 PM
How do I buy items online?
Simply register for an account at Souq.com and then browse the site and purchase whatever you want. You have a host of payment methods available, to suit ...
Sun, 12 Oct, 2014 at 4:47 PM
I need to make some changes, can I edit the details of my account and/or change address, name and password?
Of course you can edit and update the details of your account at any time. 1. Log-in to your account : Sign in 2. Click on the "My Acco...
Sat, 13 Sep, 2014 at 11:52 PM
As a user can we have one account to be a buyer and a seller on Souq.com?
Yes you can, you can share one account for both buying and selling on the site. Multiple accounts on the site are prohibited and hence customers are reques...
Wed, 18 Jun, 2014 at 2:40 PM
Why is the Courier Company calling me?
This is to arrange a pick-up time for an item sold if you are a seller or to arrange a delivery time if you are a buyer. Please respond to all such calls ...
Wed, 18 Jun, 2014 at 2:40 PM
I have a Souq.com account in another country and want to sell and buy in another one. Can I do so?
Your Souq.com account allows you to sell and/or buy only from the country that account is registered at. For example, if you have a Souq account from our ...
Fri, 17 Oct, 2014 at 3:02 PM
Can I buy and have items delivered to a country that is outside the ones where Souq is located?
Souq.com currently covers markets of UAE, KSA, Kuwait and Egypt. For each market delivery is done locally. For example; if an item is bought from our UAE ba...
Mon, 9 Feb, 2015 at 7:54 AM
What about support or any interaction I need with Souq.com?
You are the reason we are here; to support and serve you in every way possible. Contact our Customer Service Team (all contact details and methods listed ...
Mon, 22 Sep, 2014 at 12:38 PM