Can we ship to your country?Learn more about our International Shipping

We now ship internationally to Oman, Bahrain, Qatar, Jordan and Lebanon. Check below to learn more about our new shipping options for you and some key information such as what you can buy and ship across international borders, how it works, and so on.

Do you ship to all countries? what if my country is not on the list of countries you ship to?
While we would love to eventually allow customers to place any order from anywhere, at the moment we only ship to specific countries. International shipping...
Thu, 16 Oct, 2014 at 1:05 PM
How long will it take for me to receive my order?
We will prepare your shipment as soon as your order is placed and we are keen it gets shipped to you promptly. Time it takes for the shipment to reach you v...
Sat, 11 Oct, 2014 at 12:15 AM
Do I have to pay Custom or other fees?
Yes you do. You will be liable to pay any custom fees of your country and you will be charged accordingly at the time of Delivery by the courier or at times...
Wed, 6 Aug, 2014 at 12:01 PM
What's the maximum weight I can buy on Souq and have it shipped?
While we would love you to shop limitless, due to international shipping considerations including dimensions of package, weight and prompt service delivery,...
Tue, 16 Sep, 2014 at 3:15 PM
What currency will I be charged in? What about any international exchange rates?
Customers purchasing from outside the United Arab Emirates (UAE) and/or internationally will have their items displayed in both the UAE currency (AED) and t...
Tue, 14 Oct, 2014 at 9:45 PM
Do I need to provide any additional documentations?
Some countries require additional documentations for customs and clearance and if those are not provided to SOUQ.com at the time of the order this might lea...
Wed, 6 Aug, 2014 at 12:01 PM
Do you have Warranty on International Shipping? If I buy an item from the UAE and gets shipped to my country will I have Warranty?
Warranty information under each listing  Yes most items do come with warranty but also there are also items which don't and conditions vary acc...
Tue, 9 Dec, 2014 at 11:54 AM
If I return my item(s) within your Return Policy Terms and Conditions will I get my Custom or other fees refunded?
Your refund if applicable will not include any custom fees as those would have been collected and paid to the local custom authorities regardless if you kee...
Sun, 12 Oct, 2014 at 12:37 AM
Customers in Qatar
Some countries require additional documentations for customs and clearance and if those are not provided to SOUQ.com at the time of the order this might lea...
Tue, 14 Oct, 2014 at 9:51 PM
What Cannot be Shipped ?
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Sat, 27 Dec, 2014 at 11:59 AM